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Help-desk System

It’s an information and assistance resource that resolves problems with computers or similar products. Corporations often provide help desk support to their customers via a database for website or e-mail.

Total Service Desk Solution: Delta IT Solution offers Total Service Desk Solution consultancy and implementation an easy to use, implement, browser-based support automation tool that aligns people, processes, and technology to reduce support costs and improve efficiency

Our Services in the field of Total Service Desk Solution includes:

Incident Management, Problem Management, Crises Management, Change and Configuration Management, Knowledge Management, Service Level Agreements, Asset Management and Microsoft SMS Integration based on the best practices of ITIL
Implementation, Customization and System Setup
Full Administrator and End-User Training
Crystal Reports writing and Modification
System Updates and Troubleshooting

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